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Policy

Shipping

The rates detailed in vegascorza.com include the breakdown of the transport price of the requested products, their correct packaging in special boxes designed to transport bottles safely, insurance against loss or breakage, as well as VAT in the territories where it is applied. said tax.

Peninsular Spain Shipping

For smaller orders of up to 6 bottles, the price is € 6 + VAT

Balearic Islands Shipping

For smaller orders of up to 6 bottles the price is € 11 + VAT

For orders of more than 6 bottles to Peninsular Spain or the Balearic Islands, the shipping is FREE.

If you have chosen to pay cash on delivery, you must pay the carrier the total amount of the order. If you have paid by credit card or by transfer, you do not have to pay the carrier anything.

Approximate bottle weights

The number of bottles in each weight range is an approximation and will depend on the formats of each product since a 0.75L bottle does not have the same weight as a 1.5L magnum.

  • Standard bottle (Liqueurs 0.7 L.): 1.5 kg
  • Magnum (1.5 L.): 3 kg
  • Large bottle (3 L.): 6 kg

From time to time vegascorza.com will be able to make offers and promotions in which making purchases for a minimum amount, customers will not have to pay to ship, and shipping will be free.

When you place your order, by registering or logging into your account, you can find out your shipping costs, indicating the country, city, and postal code of your shipping address.

Breakages or incidents

In Vega Scorza’s customer service department we do an exhaustive follow-up of the shipments, to try to give the best possible service.

It is important that the customer check the packaging well when the order is received. If moisture or symptoms of breakage were detected, do not accept the shipment and contact customer service at atencionalpublico@vegascorza.es, or register the incident on the delivery note and contact our customer service department.

If at the time of delivery there is no one at the customer’s address, the carrier will leave a note with a phone number that you can call to arrange the delivery.

Orders will not be delivered to post office boxes.

The deadlines start counting from 9:00 the next day (working day), upon receipt of the order.

How to buy

How can I place an order?

Browse through the different sections of the web or use our search engine until you find the desired product. Enter the units you want to buy. By default, the unit is 1, but you can change it. Press the “Add to Cart” button.

You can choose to continue shopping or access the cart to complete the payment process. Repeat the process until you have all the desired products.

Once all the products have been selected, go to your cart. Once in it, check that all the selected products appear. From here you can add units or remove products.

After checking everything, sign in. If you are already a client, enter your access data. If, on the contrary, it is your first purchase, enter your information to create your account at vegascorza.com completely free of charge.

Once identified, we will ask for your billing and shipping information.

Select the payment method. Credit card, bank transfer, Paypal, or cash on delivery. Vegascorza.com does not have access to your bank details or store them on its servers.

Once you have selected the payment method, click on “Finish purchase” to finish the payment process, and place the order.

Policy

Returns

Withdrawal of purchase

Vega Scorza wants to fully ensure the satisfaction and trust of our customers and users. Therefore, in accordance with articles 68 to 79 of Royal Legislative Decree 1/2007 of the Consolidated Text of the General Consumer Law, our clients have the right to withdraw from the purchase, with a call, fax or email to any of the following services:

Email: atencionalpublico@vegascorza.com

The procedure to exercise the withdrawal of the purchase requires:

Notification by any of the above means, within a period not exceeding 10 days from the date of receipt of the order.

The return of the product in perfect condition in its original packaging.

The return shipment by the customer and our facilities located at Calle Francisco Die, nº2, 2ª 03300 Orihuela (Alicante), indicating the number of the original order.

After verifying that the return meets the above requirements, Vega Scorza will pay the total amount paid by the customer for the returned merchandise, within a period of less than 5 business days. The company will not return the amount corresponding to shipments.

In the event of not complying with the above requirements, Vega Scorza will contact the client to clarify any doubts or incidents detected.

Returns for incidents or exchanges

In the event that Vega Scorza made an error and sent a product that is not the one purchased by the customer (according to the order confirmation) or a defective product, the company will be responsible for the procedures and exchanges of the same for the correct product. , assuming the costs of the return and those of the new shipment.

To manage this type of incident, you must proceed as follows:

Communicate to the company by any of the means indicated in the previous point, the incidence.

From that moment, Vega Scorza will contact the customer to manage the withdrawal of the wrong product, and the delivery of the correct product.

In the case of a package returned due to repeated absence or refusal of delivery by the customer, the costs generated will be borne by the buyer, and the company will return the amount corresponding to the merchandise purchased.

For any incident not covered in previous cases, contact our customer service department.